SHIPPING

GENERAL

All prices are in New Zealand Dollars (NZD).

FIX FASHION is a New Zealand Owned Business

SHIPPING & DELIVERY

Free Shipping with in New Zealand on all orders over $100.00 (please note if a item is returned for a refund the courier fee will be subtracted from your refund)

We do ship internationally however this needs to be arranged with the store directly or by emailing us on shop@fixfashion.co.nz

AVAILABILITY

When the shop is very busy a product that you have selected to buy may be listed as being in-stock, however, because we are also a physical store, there is the possibility that a shopper instore may be purchasing the same item at the same time. If this does happen we will fully refund you of your purchase.

CLOTHING RETURNS

RETURNS MUST BE SENT BACK WITHIN 5 DAYS FROM RECEIVING THE GOODS. RETURNS MUST BE IN THE CONDITION YOU RECEIVED IT: CLEAN, UNWORN & TAGS STILL ATTACHED.

How to return or exchange your garment…

1) Before returning an item PLEASE email us at: shop@fixfashion.co.nz or phone 04 5664494 explaining what you are returning and why.

2) Please send your return back to us within 5 days of receiving it.

3) We recommend you send your package via Track n Trace methods only. If you choose not to, FIX FASHION will accept no responsibilty should we not receive the package.

No returns, exchanges or credits for all SALE items.

Please note: FIX FASHION is not responsible for the payment of the return shipping. If you are wanting to exchange, the courier for the new garment is at your expense. We suggest you include a prepaid bag with your return. We are more than happy to help with size selection and fitting over the phone to try to get it correct first time.

Refund: No refunds for purchases under $100 – We are happy to exchange sizes with a courier fee or issue a store credit.

ACCESSORY RETURNS

Strictly NO returns on ALL accessories, Includes; Hats, Sunglasses, Scarves, Jewellery, Bags, Underwear and Shoes due to hygiene reasons.

Warranty… If a product is faulty because of manufacturing faults, we will try our hardest to replace it. If we can not a Store Credit will be issued only. We will not replace items that have been damaged because of wear and tear. When returning footwear, please return with original box packaged inside another box. If an item has been used please return clean. All products MUST be returned with receipt and original tags attached. Please send back items with a track n trace number so it won’t get lost in the mail.

Sale items… Sorry no refunds or exchanges on sale items. Please email us if you have questions before you buy.

PAYMENT, PRICING & PROMOTIONS

Payment… We will happily take phone orders or Credit Card details over the phone if preferable for you, please phone: 04 5664494. We accept payment via credit card (MasterCard, VISA). All credit card payments are processed through our e-commerce system SWIPE New Zealand, (unless you confirm your order on the phone with us) Please make sure all personal information, address, email, credit card and banking details are filled out correctly so we can send your things as quickly as possible!

Returns & stress free exchanges… We will happily accept the return of items that do not fit correctly or are faulty.

General… The price of goods and services, delivery and other charges displayed on the FIX FASHION website are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the web site is accurate, complete, reliable, current or error free.

FIX FASHION Privacy statement… We will use your information in the strictest confidence. We will keep your information private and we do not record any credit card information. If you have signed up to our mailing list and no longer wish to receive emails, simply email us with ‘unsubscribe’ in the subject area, and we will remove you from the list. We adhere to the requirements of the NEW ZEALAND Privacy Act 1993